POLICIES
We appreciate and respect the clients at SELF and want to make sure everyone feels at home in the salon. That’s why we've set a few basic policies to make sure everyone who walks through the doors has an experience that leaves them wanting to return time and time again. Take a quick read below. If you have any questions, please get in touch.
DEPOSIT & CANCELATION POLICY
What you need to know
A deposit may be required for services booked at SELF. The deposit amount will depend on the services booked. This deposit will be used as part of payment towards your final bill and is fully refundable should you cancel within 48 hours for your appointment.
​
If, for any reason, you must cancel/reschedule your appointment, we respectfully require 48 hours notice. We know genuine and unpreventable situations may occur, and we can assure you that we will be sympathetic in certain circumstances.
Failure to give sufficient notice or no notice given will result in a late cancellation fee. This is to protect the loss of earnings of the therapist and the business.
- Failure to give a 48-hour cancellation notice will result in a 50% charge for the service booked.
- A no-show/cancellation on the day will result in a charge of the total payment for the service booked.
Thank you for your understanding.
RUNNING LATE?
Please be considerate
We kindly ask all clients to arrive on time for their appointments.
If you show up late to your appointment (without letting us know), we can’t guarantee we’ll be able to give you the complete allotted time as we don’t want to keep any of our other clients waiting unnecessarily. Unfortunately, the treatment time may have to be reduced or the appointment may have to be rearranged.